FAQ
Got questions, we got answers!
Planners
What year are the planners made for?
Our planners are undated. When you’re ready to begin, you can fill in the months, dates, and year when ever you are ready.
How many months are included in the planner.
Each planner has 12 months ready for you to organize all of your content.
PROCESSING & SHIPPING
What are the processing and shipping times?
Our products physical products are custom printed. It takes an estimated 3 to 6 business days for production. Once shipped, orders may take an estimated 3 to 10 business days to reach you depending on where you are located and which shipping method you select.
What shipping options are available?
UK- We offer standard shipping & express shipping
US- We offer standard shipping & express shipping
ROW (rest of the world) We offer standard shipping
Do you offer priority shipping or priority processing?
At this time, priority shipping is only available or the US & UK
Do you offer international shipping?
Yes!
Where do you ship from?
Though we are based in UK, we ship directly from our manufacturer with locations all over the world.
RETURNS & EXCHANGES
Do you offer refunds?
No, all planners are final sale.
My planner/notebook arrived damaged/defective/with issues. What do I do?
Please contact us by emailing help@plannedcreative.com within 5 business days of receiving your order with photos and a description of the issue. A member of our team will be in contact review photos and have a replacement sent out.
Can I cancel my order?
Unfortunately, orders cannot be cancelled after they are placed as they are immediately sent to our production and fulfillment teams to complete.